If you are not completely satisfied with your order and wish to return any items or exchange them, please contact our customer service team by phone (+44 1432598164) or email support@naturekart.co.uk. You will then be allocated a Return Authorisation Number (RAN).
In order to qualify for a refund, items must be returned to 25 Hawksworth Drive Formby Liverpool L37 7EY within 60 days of purchase in an unopened, unused and good condition.
We recommend all returns be sent via recorded delivery. Postage and packing cost incurred is non-refundable. If, for any reason, Nature Kart does not receive your returned package, you will need to provide proof of postage before any refund can be considered. Qualifying returns will be
processed within 10 working days of receipt. Please allow up to four weeks from the date of processing your return for receipt of your refund
and allow up to two billing cycles for returned credit to appear on your credit card statement. Every effort will be made for refunds to be given in the form of the original method of payment.
In the unlikely event that you receive damaged or faulty goods please return the item to the 25 Hawksworth Drive Formby Liverpool L37 7EY. Should you not receive your original order, please contact the Customer Service Team in order and a replacement will be promptly provided.
CUSTOMER SERVICE NUMBER: +44 1432598164
